Patients report unexpected or inflated charges, claims they say were never submitted to their insurer, difficulty getting refunds, and collections notices over payments the company could not locate. Billing was a substantial share of complaints on SimonMed’s main BBB profile — the same upfront-billing and refund issues the Arizona Attorney General settled in 2026.
Illustrative excerpts
Short, attributed quotes from public listings — illustrative only, not a full reproduction.
“the claim was never submitted to them”BBB — listing
Where this comes from
- BBB View the public listing — 87 billing-category complaints over 3 years
- BBB View the public listing
These are summaries of publicly posted reviews and complaints, linked to their sources. Individual reviews reflect their authors' own experiences and opinions.