How to file a complaint
Where a complaint goes depends on the issue:
- Billing / consumer practices — your state Attorney General's consumer-protection division. In Arizona, the AG's office took action on SimonMed's billing; consumers can file a complaint at azag.gov.
- Facility conduct / quality — your state health department. In Arizona, the Department of Health Services handles facility complaints (azdhs.gov).
- Insurance / claims problems — your health plan's grievance process first, then your state Department of Insurance.
- A data-breach notice — keep the letter; it explains the credit-monitoring you're entitled to and your rights.
You can choose where you get scanned
A referral names a place, but you are generally free to have imaging done at a different in-network facility. Ask the referring office to send the order to the provider you choose, or ask your insurer for in-network imaging centers near you. If a scan is time-sensitive and one provider can't schedule it, another often can.
Agency directory
- Arizona Attorney General — consumer protection / billing
- Arizona Department of Health Services — facility licensing & complaints
- CMS — federal Medicare/Medicaid certification
- AzHealthFail: how to file (ADHS / AHCCCS / CMS / Kepro) — fuller step-by-step
This is general information, not legal or medical advice. For advice about your specific situation, consult a licensed professional.