Regulators & Oversight

Who regulates SimonMed — and how to reach them
Why this page exists

SimonMed Imaging operates roughly 170 accredited facilities across ten states: Arizona, California, Colorado, Florida, Illinois, Kentucky, Nevada, New York, Texas, and Wisconsin. Regulation of an outpatient imaging chain is split across several agencies — a state health department licenses the facility, a medical board licenses the radiologists, some states license the technologists, and the state Attorney General handles consumer and billing complaints. Above them sit federal bodies (CMS, the FDA, and HHS Office for Civil Rights).

Each agency below links to its own official page and, where available, its complaint route. These are the agencies' published contact channels; nothing here is invented. If you have a concern about care, billing, or your records, these are the offices with jurisdiction.

National

Federal oversight

Federal oversight

Centers for Medicare & Medicaid Services (CMS)

Certifies providers for Medicare and handles Medicare beneficiary quality-of-care complaints. Quality-of-care complaints go to the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO); call 1-800-MEDICARE for your state contact.

1-800-633-4227

Federal oversight

U.S. FDA — Mammography (MQSA) Program

Federally certifies mammography facilities and sets quality standards under the Mammography Quality Standards Act. Mammography complaints are addressed first at the facility, then via its accreditation body.

1-800-838-7715  ·  [email protected]

Federal oversight

U.S. HHS — Office for Civil Rights (OCR)

Enforces HIPAA and receives health-information privacy, security, and data-breach complaints. This is where the 2025 SimonMed data breach was reported. Complaints must generally be filed within 180 days.

1-800-368-1019  ·  [email protected]  ·  200 Independence Ave. SW, Room 509F, Washington, DC 20201

Accreditation (private, not a regulator)

American College of Radiology (ACR) — Accreditation

A private, voluntary accreditation body — not a government regulator and without enforcement authority. ACR accredits imaging facilities against quality standards; a facility’s accreditation is often the route for certain imaging-quality concerns.

1-800-770-0145  ·  1892 Preston White Drive, Reston, VA 20191

State

Arizona

Facility licensing

Arizona Dept. of Health Services — Medical Facilities Licensing

Licenses and inspects outpatient health-care facilities in Arizona, including imaging/outpatient treatment centers.

602-542-1025  ·  150 N. 18th Ave., Phoenix, AZ 85007

Medical board

Arizona Medical Board (BOMEX)

Licenses and disciplines allopathic (MD) physicians, including radiologists. Osteopathic (DO) physicians are regulated separately by the Arizona Board of Osteopathic Examiners.

480-551-2700  ·  1740 W. Adams St., Suite 4000, Phoenix, AZ 85007

Radiologic technology

Arizona Dept. of Health Services — Bureau of Special Licensing

Certifies radiologic technologists and x-ray operators. The former standalone Medical Radiologic Technology Board of Examiners was eliminated in 2018; those functions now sit with ADHS.

602-364-2079  ·  [email protected]  ·  150 N. 18th Ave., Suite 410, Phoenix, AZ 85007

Attorney General — consumer protection

Arizona Attorney General — Consumer Information & Complaints

Takes consumer and billing complaints. This is the office that reached the January 2026 upfront-billing/refund consent judgment with SimonMed.

602-542-5763  ·  2005 N. Central Ave., Phoenix, AZ 85004

State

California

Facility licensing

California Dept. of Public Health — Licensing & Certification (CHCQ)

Licenses and certifies health-care facilities and investigates complaints against them. A freestanding imaging center is generally not separately facility-licensed; imaging is regulated mainly through x-ray registration and technologist certification (see below).

916-552-8632  ·  [email protected]

Medical board

Medical Board of California

Licenses and disciplines physicians (MDs), including radiologists.

800-633-2322  ·  2005 Evergreen St., Suite 1200, Sacramento, CA 95815

Radiologic technology

California Dept. of Public Health — Radiologic Health Branch

Certifies radiologic technologists (CRT), registers x-ray machines, and handles radiation-safety complaints.

916-327-5106  ·  CDPH-RHB, MS 7610, P.O. Box 997414, Sacramento, CA 95899-7414

Attorney General — consumer protection

California Attorney General — Public Inquiry Unit

Receives consumer complaints against businesses, including billing and consumer-protection issues.

800-952-5225  ·  P.O. Box 944255, Sacramento, CA 94244-2550

State

Colorado

Facility licensing

Colorado Dept. of Public Health & Environment — Health Facilities & EMS Division

Licenses, certifies, and surveys health-care facilities including ambulatory surgical centers and other outpatient facilities. The complaint hotline is 1-800-886-7689; the ambulatory-surgical-center line (the category an outpatient imaging/surgical facility falls under) is 303-692-2827.

303-692-2836  ·  [email protected]  ·  4300 Cherry Creek Drive South, Denver, CO 80246

Medical board

Colorado Medical Board (DORA)

Licenses and disciplines physicians (MD/DO) and physician assistants — including radiologists — within the Division of Professions and Occupations.

303-894-7800  ·  [email protected]  ·  1560 Broadway, Suite 1350, Denver, CO 80202

Radiologic technology (no state license)

Colorado (CDPHE) — X-ray Certification Unit

Colorado does not license radiologic technologists as a profession — national ARRT registration governs. CDPHE’s Radiation Control Program registers x-ray machines and certain non-ARRT operators (limited-scope, fluoroscopy, provisional mammography, bone densitometry), but there is no state rad-tech board.

303-692-3448  ·  [email protected]  ·  CDPHE, Attn: X-ray Certification Unit, 4300 Cherry Creek Dr S, Denver, CO 80246

Attorney General — consumer protection

Colorado Attorney General — Consumer Protection (Stop Fraud Colorado)

Investigates and enforces the Colorado Consumer Protection Act and intakes consumer complaints and fraud reports.

800-222-4444  ·  1300 Broadway, 10th Floor, Denver, CO 80203

State

Florida

Facility licensing

Florida Agency for Health Care Administration (AHCA)

Licenses and regulates health-care facilities, including outpatient centers licensed as Health Care Clinics. Note: some physician-owned imaging practices are exempt from clinic licensure under Florida law.

888-419-3456  ·  2727 Mahan Drive, Tallahassee, FL 32308

Medical board

Florida Board of Medicine

Licenses and disciplines physicians (MDs), including radiologists; part of the Dept. of Health, Division of Medical Quality Assurance.

850-245-4131  ·  [email protected]  ·  4052 Bald Cypress Way, Bin C-03, Tallahassee, FL 32399-3253

Radiologic technology

Florida Dept. of Health — Radiologic Technology Certification

Certifies people who operate radiation machines or administer radioactive materials to patients (radiographers, CT, mammography, nuclear medicine, and more).

850-245-4910  ·  [email protected]

Attorney General — consumer protection

Florida Attorney General — Consumer Protection Division

Handles consumer complaints, deceptive/unfair trade practices, and consumer fraud, including billing-related complaints.

866-966-7226  ·  PL-01, The Capitol, Tallahassee, FL 32399-1050

State

Illinois

Facility licensing

Illinois Dept. of Public Health — Office of Health Care Regulation

Licenses and inspects health-care facilities such as ambulatory surgical treatment centers and hospitals. Illinois does not have a distinct facility license for imaging-only outpatient centers; the radiation equipment and technologists at such centers are regulated by IEMA-OHS (below).

800-252-4343  ·  525 W. Jefferson St., Springfield, IL 62761

Medical board

Illinois Dept. of Financial & Professional Regulation — Professional Regulation

Licenses and disciplines physicians and other health professionals in Illinois (with input from the Medical Disciplinary Board).

888-473-4858  ·  [email protected]  ·  555 W. Monroe St., 5th Floor, Chicago, IL 60661

Radiologic technology

Illinois Emergency Management Agency (IEMA-OHS) — Office of Radiation Safety

Accredits medical radiation technologists and regulates radiation-producing equipment under the Radiation Protection Act. Illinois requires state accreditation for rad techs.

217-782-2700  ·  2200 S. Dirksen Parkway, Springfield, IL 62703

Attorney General — consumer protection

Illinois Attorney General — Consumer Fraud / Health Care Bureau

Handles consumer-fraud complaints and offers informal dispute resolution, including a Health Care Bureau for medical-billing and provider disputes.

800-386-5438  ·  115 S. LaSalle St., Chicago, IL 60603

State

Kentucky

Facility licensing

Kentucky CHFS — Office of Inspector General, Division of Health Care

Licenses, certifies, and inspects health-care facilities (including outpatient/imaging centers) and investigates facility complaints statewide.

502-564-7963  ·  275 E. Main St., 5E-A, Frankfort, KY 40621

Medical board

Kentucky Board of Medical Licensure (KBML)

Licenses and disciplines physicians; reviews grievances of professional misconduct and standard of care.

502-429-7150  ·  310 Whittington Parkway, Suite 1B, Louisville, KY 40222

Radiologic technology

Kentucky Board of Medical Imaging and Radiation Therapy (KBMIRT)

Licenses radiographers, nuclear-medicine technologists, radiation therapists, radiologist assistants, and limited x-ray operators. (Official domain is kbmirt.ky.gov.)

502-782-5687  ·  [email protected]  ·  2365 Harrodsburg Rd, Suite A220, Lexington, KY 40504

Attorney General — consumer protection

Kentucky Attorney General — Office of Consumer Protection

Handles consumer complaints (including billing and business practices), scam reports, and consumer mediation.

888-432-9257  ·  1024 Capital Center Drive, Suite 200, Frankfort, KY 40601

State

Nevada

Facility licensing

Nevada Health Authority — Health Care Quality & Compliance (HCQC)

Licenses, certifies, and inspects health-care facilities (including outpatient/imaging) and investigates facility complaints. HCQC moved to the Nevada Health Authority in 2025; older dpbh.nv.gov pages are retired.

702-668-3250  ·  [email protected]  ·  727 Fairview Drive, Suite E, Carson City, NV 89701

Medical board

Nevada State Board of Medical Examiners

Licenses and disciplines allopathic (MD) physicians and physician assistants in Nevada.

775-688-2559  ·  [email protected]  ·  9600 Gateway Drive, Reno, NV 89521

Radiologic technology

Nevada DPBH — Radiation Control Program (Technologists)

Licenses individuals performing radiologic imaging and radiation therapy (radiography, nuclear medicine, radiation therapy), and mammography technologists.

775-687-7550  ·  [email protected]  ·  675 Fairview Drive, Suite 218, Carson City, NV 89701

Attorney General — consumer protection

Nevada Attorney General — Bureau of Consumer Protection

Receives and reviews consumer complaints, including billing and deceptive-practices complaints.

702-486-3132  ·  100 N. Carson St., Carson City, NV 89701

State

New York

Facility licensing

NYS Dept. of Health — Hospitals & Diagnostic and Treatment Centers

Regulates and licenses hospitals and free-standing outpatient clinics; imaging centers are licensed as Article 28 diagnostic and treatment centers.

518-402-1004

Medical board

NYS Office of Professional Medical Conduct (OPMC)

Investigates and prosecutes professional-misconduct complaints against physicians. (Physician licensing is separate, via the NYSED State Board for Medicine.)

800-663-6114  ·  [email protected]  ·  Riverview Center, 150 Broadway, Suite 355, Albany, NY 12204

Radiologic technology

NYS Dept. of Health — Bureau of Environmental Radiation Protection (BERP)

Licenses and registers radiologic technologists (radiography, therapy, nuclear medicine) under Article 35.

518-402-7580  ·  [email protected]  ·  Empire State Plaza, Corning Tower, Room 1201, Albany, NY 12237

Attorney General — consumer protection

NYS Attorney General — Health Care Bureau

Handles consumer and health-care complaints, including medical-billing disputes and deceptive practices.

800-428-9071

State

Texas

Facility licensing

Texas Health & Human Services — Health Care Regulation

Licenses and regulates outpatient health-care facilities. (Radiation-producing machines are separately regulated by the DSHS Radiation Control Program.)

800-458-9858  ·  [email protected]

Medical board

Texas Medical Board (TMB)

Licenses and disciplines physicians in Texas; also administers the Medical Radiologic Technologist program.

800-201-9353  ·  P.O. Box 2018, Austin, TX 78768-2018

Radiologic technology

Texas Medical Board — Medical Radiologic Technologist (MRT) Program

Certifies Medical Radiologic Technologists and limited MRTs; the program transferred to the TMB from the state health department.

512-305-7030  ·  P.O. Box 2018, Austin, TX 78768-2018

Attorney General — consumer protection

Texas Attorney General — Consumer Protection Division

Handles consumer complaints including billing disputes, deceptive trade practices, and fraud.

800-621-0508  ·  P.O. Box 12548, Austin, TX 78711-2548

State

Wisconsin

Facility licensing

Wisconsin Dept. of Health Services — Division of Quality Assurance (DQA)

Licenses and regulates health-care facilities and investigates complaints. Freestanding outpatient imaging centers are generally not separately state-licensed in Wisconsin unless part of a licensed hospital or lab; DQA is nonetheless the state facility-oversight body.

800-642-6552  ·  P.O. Box 2969, Madison, WI 53701-2969

Medical board

Wisconsin Medical Examining Board (DSPS)

Licenses and disciplines physicians under ch. 448; complaint intake and investigation run through the Dept. of Safety and Professional Services.

608-266-2112  ·  [email protected]  ·  P.O. Box 7190, Madison, WI 53707-7190

Radiologic technology

Wisconsin Radiography Examining Board (DSPS)

Licenses radiographers (radiologic technologists who operate x-ray equipment) and radiologic physicists. Wisconsin does license radiographers; MRI technologists are not separately state-licensed.

608-266-2112  ·  [email protected]  ·  P.O. Box 8366, Madison, WI 53708-8366

Attorney General — consumer protection

Wisconsin Dept. of Justice — Office of Consumer Protection

Enforces consumer-protection laws. Note: most general consumer complaints in Wisconsin are taken by the DATCP Consumer Protection Hotline (1-800-422-7128), and medical-billing/insurance disputes are often routed to the Office of the Commissioner of Insurance.

800-998-0700  ·  P.O. Box 7857, Madison, WI 53707-7857


Agency names, phone numbers, and complaint links are drawn from each agency's own official website. If you find one out of date, let us know. This directory is informational and is not legal advice.