SimonMed Imaging operates roughly 170 accredited facilities across ten states: Arizona, California, Colorado, Florida, Illinois, Kentucky, Nevada, New York, Texas, and Wisconsin. Regulation of an outpatient imaging chain is split across several agencies — a state health department licenses the facility, a medical board licenses the radiologists, some states license the technologists, and the state Attorney General handles consumer and billing complaints. Above them sit federal bodies (CMS, the FDA, and HHS Office for Civil Rights).
Each agency below links to its own official page and, where available, its complaint route. These are the agencies' published contact channels; nothing here is invented. If you have a concern about care, billing, or your records, these are the offices with jurisdiction.
Federal oversight
Centers for Medicare & Medicaid Services (CMS)
Certifies providers for Medicare and handles Medicare beneficiary quality-of-care complaints. Quality-of-care complaints go to the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO); call 1-800-MEDICARE for your state contact.
1-800-633-4227
U.S. FDA — Mammography (MQSA) Program
Federally certifies mammography facilities and sets quality standards under the Mammography Quality Standards Act. Mammography complaints are addressed first at the facility, then via its accreditation body.
1-800-838-7715 · [email protected]
U.S. HHS — Office for Civil Rights (OCR)
Enforces HIPAA and receives health-information privacy, security, and data-breach complaints. This is where the 2025 SimonMed data breach was reported. Complaints must generally be filed within 180 days.
1-800-368-1019 · [email protected] · 200 Independence Ave. SW, Room 509F, Washington, DC 20201
American College of Radiology (ACR) — Accreditation
A private, voluntary accreditation body — not a government regulator and without enforcement authority. ACR accredits imaging facilities against quality standards; a facility’s accreditation is often the route for certain imaging-quality concerns.
1-800-770-0145 · 1892 Preston White Drive, Reston, VA 20191
Arizona
Arizona Dept. of Health Services — Medical Facilities Licensing
Licenses and inspects outpatient health-care facilities in Arizona, including imaging/outpatient treatment centers.
602-542-1025 · 150 N. 18th Ave., Phoenix, AZ 85007
Arizona Medical Board (BOMEX)
Licenses and disciplines allopathic (MD) physicians, including radiologists. Osteopathic (DO) physicians are regulated separately by the Arizona Board of Osteopathic Examiners.
480-551-2700 · 1740 W. Adams St., Suite 4000, Phoenix, AZ 85007
Arizona Dept. of Health Services — Bureau of Special Licensing
Certifies radiologic technologists and x-ray operators. The former standalone Medical Radiologic Technology Board of Examiners was eliminated in 2018; those functions now sit with ADHS.
602-364-2079 · [email protected] · 150 N. 18th Ave., Suite 410, Phoenix, AZ 85007
Arizona Attorney General — Consumer Information & Complaints
Takes consumer and billing complaints. This is the office that reached the January 2026 upfront-billing/refund consent judgment with SimonMed.
602-542-5763 · 2005 N. Central Ave., Phoenix, AZ 85004
California
California Dept. of Public Health — Licensing & Certification (CHCQ)
Licenses and certifies health-care facilities and investigates complaints against them. A freestanding imaging center is generally not separately facility-licensed; imaging is regulated mainly through x-ray registration and technologist certification (see below).
916-552-8632 · [email protected]
Medical Board of California
Licenses and disciplines physicians (MDs), including radiologists.
800-633-2322 · 2005 Evergreen St., Suite 1200, Sacramento, CA 95815
California Dept. of Public Health — Radiologic Health Branch
Certifies radiologic technologists (CRT), registers x-ray machines, and handles radiation-safety complaints.
916-327-5106 · CDPH-RHB, MS 7610, P.O. Box 997414, Sacramento, CA 95899-7414
California Attorney General — Public Inquiry Unit
Receives consumer complaints against businesses, including billing and consumer-protection issues.
800-952-5225 · P.O. Box 944255, Sacramento, CA 94244-2550
Colorado
Colorado Dept. of Public Health & Environment — Health Facilities & EMS Division
Licenses, certifies, and surveys health-care facilities including ambulatory surgical centers and other outpatient facilities. The complaint hotline is 1-800-886-7689; the ambulatory-surgical-center line (the category an outpatient imaging/surgical facility falls under) is 303-692-2827.
303-692-2836 · [email protected] · 4300 Cherry Creek Drive South, Denver, CO 80246
Colorado Medical Board (DORA)
Licenses and disciplines physicians (MD/DO) and physician assistants — including radiologists — within the Division of Professions and Occupations.
303-894-7800 · [email protected] · 1560 Broadway, Suite 1350, Denver, CO 80202
Colorado (CDPHE) — X-ray Certification Unit
Colorado does not license radiologic technologists as a profession — national ARRT registration governs. CDPHE’s Radiation Control Program registers x-ray machines and certain non-ARRT operators (limited-scope, fluoroscopy, provisional mammography, bone densitometry), but there is no state rad-tech board.
303-692-3448 · [email protected] · CDPHE, Attn: X-ray Certification Unit, 4300 Cherry Creek Dr S, Denver, CO 80246
Colorado Attorney General — Consumer Protection (Stop Fraud Colorado)
Investigates and enforces the Colorado Consumer Protection Act and intakes consumer complaints and fraud reports.
800-222-4444 · 1300 Broadway, 10th Floor, Denver, CO 80203
Florida
Florida Agency for Health Care Administration (AHCA)
Licenses and regulates health-care facilities, including outpatient centers licensed as Health Care Clinics. Note: some physician-owned imaging practices are exempt from clinic licensure under Florida law.
888-419-3456 · 2727 Mahan Drive, Tallahassee, FL 32308
Florida Board of Medicine
Licenses and disciplines physicians (MDs), including radiologists; part of the Dept. of Health, Division of Medical Quality Assurance.
850-245-4131 · [email protected] · 4052 Bald Cypress Way, Bin C-03, Tallahassee, FL 32399-3253
Florida Dept. of Health — Radiologic Technology Certification
Certifies people who operate radiation machines or administer radioactive materials to patients (radiographers, CT, mammography, nuclear medicine, and more).
850-245-4910 · [email protected]
Florida Attorney General — Consumer Protection Division
Handles consumer complaints, deceptive/unfair trade practices, and consumer fraud, including billing-related complaints.
866-966-7226 · PL-01, The Capitol, Tallahassee, FL 32399-1050
Illinois
Illinois Dept. of Public Health — Office of Health Care Regulation
Licenses and inspects health-care facilities such as ambulatory surgical treatment centers and hospitals. Illinois does not have a distinct facility license for imaging-only outpatient centers; the radiation equipment and technologists at such centers are regulated by IEMA-OHS (below).
800-252-4343 · 525 W. Jefferson St., Springfield, IL 62761
Illinois Dept. of Financial & Professional Regulation — Professional Regulation
Licenses and disciplines physicians and other health professionals in Illinois (with input from the Medical Disciplinary Board).
888-473-4858 · [email protected] · 555 W. Monroe St., 5th Floor, Chicago, IL 60661
Illinois Emergency Management Agency (IEMA-OHS) — Office of Radiation Safety
Accredits medical radiation technologists and regulates radiation-producing equipment under the Radiation Protection Act. Illinois requires state accreditation for rad techs.
217-782-2700 · 2200 S. Dirksen Parkway, Springfield, IL 62703
Illinois Attorney General — Consumer Fraud / Health Care Bureau
Handles consumer-fraud complaints and offers informal dispute resolution, including a Health Care Bureau for medical-billing and provider disputes.
800-386-5438 · 115 S. LaSalle St., Chicago, IL 60603
Kentucky
Kentucky CHFS — Office of Inspector General, Division of Health Care
Licenses, certifies, and inspects health-care facilities (including outpatient/imaging centers) and investigates facility complaints statewide.
502-564-7963 · 275 E. Main St., 5E-A, Frankfort, KY 40621
Kentucky Board of Medical Licensure (KBML)
Licenses and disciplines physicians; reviews grievances of professional misconduct and standard of care.
502-429-7150 · 310 Whittington Parkway, Suite 1B, Louisville, KY 40222
Kentucky Board of Medical Imaging and Radiation Therapy (KBMIRT)
Licenses radiographers, nuclear-medicine technologists, radiation therapists, radiologist assistants, and limited x-ray operators. (Official domain is kbmirt.ky.gov.)
502-782-5687 · [email protected] · 2365 Harrodsburg Rd, Suite A220, Lexington, KY 40504
Kentucky Attorney General — Office of Consumer Protection
Handles consumer complaints (including billing and business practices), scam reports, and consumer mediation.
888-432-9257 · 1024 Capital Center Drive, Suite 200, Frankfort, KY 40601
Nevada
Nevada Health Authority — Health Care Quality & Compliance (HCQC)
Licenses, certifies, and inspects health-care facilities (including outpatient/imaging) and investigates facility complaints. HCQC moved to the Nevada Health Authority in 2025; older dpbh.nv.gov pages are retired.
702-668-3250 · [email protected] · 727 Fairview Drive, Suite E, Carson City, NV 89701
Nevada State Board of Medical Examiners
Licenses and disciplines allopathic (MD) physicians and physician assistants in Nevada.
775-688-2559 · [email protected] · 9600 Gateway Drive, Reno, NV 89521
Nevada DPBH — Radiation Control Program (Technologists)
Licenses individuals performing radiologic imaging and radiation therapy (radiography, nuclear medicine, radiation therapy), and mammography technologists.
775-687-7550 · [email protected] · 675 Fairview Drive, Suite 218, Carson City, NV 89701
Nevada Attorney General — Bureau of Consumer Protection
Receives and reviews consumer complaints, including billing and deceptive-practices complaints.
702-486-3132 · 100 N. Carson St., Carson City, NV 89701
New York
NYS Dept. of Health — Hospitals & Diagnostic and Treatment Centers
Regulates and licenses hospitals and free-standing outpatient clinics; imaging centers are licensed as Article 28 diagnostic and treatment centers.
518-402-1004
NYS Office of Professional Medical Conduct (OPMC)
Investigates and prosecutes professional-misconduct complaints against physicians. (Physician licensing is separate, via the NYSED State Board for Medicine.)
800-663-6114 · [email protected] · Riverview Center, 150 Broadway, Suite 355, Albany, NY 12204
NYS Dept. of Health — Bureau of Environmental Radiation Protection (BERP)
Licenses and registers radiologic technologists (radiography, therapy, nuclear medicine) under Article 35.
518-402-7580 · [email protected] · Empire State Plaza, Corning Tower, Room 1201, Albany, NY 12237
NYS Attorney General — Health Care Bureau
Handles consumer and health-care complaints, including medical-billing disputes and deceptive practices.
800-428-9071
Texas
Texas Health & Human Services — Health Care Regulation
Licenses and regulates outpatient health-care facilities. (Radiation-producing machines are separately regulated by the DSHS Radiation Control Program.)
800-458-9858 · [email protected]
Texas Medical Board (TMB)
Licenses and disciplines physicians in Texas; also administers the Medical Radiologic Technologist program.
800-201-9353 · P.O. Box 2018, Austin, TX 78768-2018
Texas Medical Board — Medical Radiologic Technologist (MRT) Program
Certifies Medical Radiologic Technologists and limited MRTs; the program transferred to the TMB from the state health department.
512-305-7030 · P.O. Box 2018, Austin, TX 78768-2018
Texas Attorney General — Consumer Protection Division
Handles consumer complaints including billing disputes, deceptive trade practices, and fraud.
800-621-0508 · P.O. Box 12548, Austin, TX 78711-2548
Wisconsin
Wisconsin Dept. of Health Services — Division of Quality Assurance (DQA)
Licenses and regulates health-care facilities and investigates complaints. Freestanding outpatient imaging centers are generally not separately state-licensed in Wisconsin unless part of a licensed hospital or lab; DQA is nonetheless the state facility-oversight body.
800-642-6552 · P.O. Box 2969, Madison, WI 53701-2969
Wisconsin Medical Examining Board (DSPS)
Licenses and disciplines physicians under ch. 448; complaint intake and investigation run through the Dept. of Safety and Professional Services.
608-266-2112 · [email protected] · P.O. Box 7190, Madison, WI 53707-7190
Wisconsin Radiography Examining Board (DSPS)
Licenses radiographers (radiologic technologists who operate x-ray equipment) and radiologic physicists. Wisconsin does license radiographers; MRI technologists are not separately state-licensed.
608-266-2112 · [email protected] · P.O. Box 8366, Madison, WI 53708-8366
Wisconsin Dept. of Justice — Office of Consumer Protection
Enforces consumer-protection laws. Note: most general consumer complaints in Wisconsin are taken by the DATCP Consumer Protection Hotline (1-800-422-7128), and medical-billing/insurance disputes are often routed to the Office of the Commissioner of Insurance.
800-998-0700 · P.O. Box 7857, Madison, WI 53707-7857
Agency names, phone numbers, and complaint links are drawn from each agency's own official website. If you find one out of date, let us know. This directory is informational and is not legal advice.